Contact information
We are here to assist you with any questions, order issues, or general inquiries.
You may request a return within 30 days after your item is delivered.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Return shipping is free, and we will provide a return label.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
Please review our policies for more information:
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Return and Refund Policy
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Terms of Service
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Privacy Policy
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Shipping Policy
Customer Service Email
For all inquiries – including order status, damaged items, incorrect shipments, product questions, and policy clarifications – please contact us at:
dasmouskiywht@outlook.com
We strive to respond to all emails within 1–2 business days (excluding weekends and holidays). To help us assist you faster, please include your order number (if applicable) and a clear description of your issue.
Business Hours (Email Support)
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Monday – Friday: 9:00 AM – 5:00 PM (Your Time Zone)
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Saturday – Sunday: Closed
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Holidays: Closed
No Phone Support
Icon Scents does not offer phone support at this time. All customer service is handled via email to ensure accurate, documented responses and efficient resolution of your inquiries.
Wholesale & Partnerships
For wholesale inquiries, collaborations, or press requests, please use the same email address: dasmouskiywht@outlook.com with the subject line "Wholesale Inquiry" or "Partnership Request."
Legal & Privacy Matters
For privacy-related requests (data access, deletion, or correction) or legal correspondence, please email dasmouskiywht@outlook.com with the subject line "Privacy" or "Legal."
Response Times by Inquiry Type
| Inquiry Type | Expected Response Time |
|---|---|
| Order status / shipping question | 1–2 business days |
| Damaged or incorrect item | 1 business day |
| Return/refund request | 1–2 business days |
| Privacy or data request | 3–5 business days |
| Wholesale / partnership | 2–4 business days |
Before Contacting Us
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at dasmouskiywht@outlook.com.
Thank you for choosing Icon Scents.