Shipping policy

1. Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Please note: Orders placed after [specify cutoff time, e.g., 12:00 PM PST] or on weekends/holidays will begin processing the next business day.

2. Shipping Methods & Delivery Times

Shipping times are estimates and begin after the order has been processed (not after the order is placed).

Actual delivery times may vary due to carrier delays, weather, or other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Order subtotal

• Shipping method selected

• Destination address

Free standard shipping may be offered for orders over a certain amount (e.g., $50 / $75 – adjust as desired). Any free shipping promotions will be clearly displayed on the Site.

4. Domestic Shipping (within [Your Country])

We ship to all valid addresses within [Your Country, e.g., United States]. We do not ship to P.O. boxes for certain carriers – please provide a physical street address to avoid delays.

5. International Shipping

We may ship to select international destinations. International customers are responsible for:

• Customs clearance, duties, taxes, and import fees (determined by the destination country)

• Any restrictions or bans on fragrance imports (some countries limit alcohol-based perfumes)

• Additional shipping time due to customs processing

We are not responsible for packages delayed or seized by customs. By placing an international order, you acknowledge these risks.

6. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update.

7. Lost, Stolen, or Delayed Packages

• Lost in transit: If your package is confirmed lost by the carrier, please contact us at dasmouskiywht@outlook.com and we will assist with a carrier claim or replacement (subject to our discretion).

• Stolen packages: Icon Scents is not responsible for packages stolen after delivery confirmation. Please ensure your shipping address is secure.

• Delayed packages: This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

8. Incorrect Address

You are responsible for providing a complete and accurate shipping address. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping fees will apply. We do not issue refunds for orders returned due to customer address error.

9. Damaged in Transit

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

You may request a return within 30 days after your item is delivered.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Return shipping is free, and we will provide a return label.

Contact us before returning an item.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at dasmouskiywht@outlook.com.

10. Fragrance Shipping Restrictions

Due to hazardous materials regulations (alcohol‑based perfumes), some shipping carriers require ground-only transport. In such cases, expedited or overnight air shipping may not be available. We will use the fastest method permitted by law.

11. Contact Us

For any shipping-related questions, please contact:

Icon Scents
Email: dasmouskiywht@outlook.com